Bloom Roofing

Tenna Customer Story

The Rundown on Bloom Roofing

Incorporated in 1979, Bloom Roofing is an industry leading commercial roofing company based in Michigan. In the past 40 years, Bloom has installed 150,000,000 square feet of commercial roofing with a fleet of over 50 assets including trucks, telehandlers, forklifts, and an assortment of tools, trailers, small equipment and consumable safety equipment.

The Challenge

Bloom Roofing sought to keep track of their assets after they discovered one of their generators left behind at a jobsite which they did not know went missing in the first place. This prompted an inquiry into asset management solutions. Prior to Tenna, Bloom Roofing manually managed equipment with pen, paper and clipboards which could go missing easily and managed maintenance with phone calls.

Bloom needed a solution that would bring visibility to all of their assets and increase the accuracy of their drivers’ estimated time of arrival to customer sites.

The Tenna Solution

Here’s what Diane M., Safety Manager, had to say about Tenna:

Overall Visibility

“One of my favorite things about Tenna’s management system is the visibility. Across the board visibility. We’re not talking about just equipment and just fleet. It’s everything in total. I can see where my inventory’s at … Some of our inventory management doesn’t even give us the clearest look that Tenna gives us and it’s second to none.”

Better Customer Communication

“Customer communication is elevated because … we can actually say, ‘Hey, our truck will be there in thirty minutes’ or ‘Our truck is scheduled to arrive at three o’clock today,’ however, we have the ability to show up a little bit early. The efficiency on our customer end is invaluable and that’s a cost saver every day.”

Streamlined Maintenance

“It’s pretty amazing for the guys to be able to … put in a maintenance request right from the roof … The ability to submit maintenance requests on the fly… [has] been incredible for us.”

Tenna vs. The "Other Guys"

“Bloom Roofing decided to team with Tenna because really there was no comparison when I did the study…Not only did we have the ability to…view our fleet at any time, but we could track our equipment…[and] we had the ability to track our consumables. It had a dedicated customer service team which hands-down increases value tenfold…It was an all-around great choice, great bang for the buck.”

Cost Efficiencies

Using the Tenna App to submit maintenance requests and photos from the field has helped improve mechanic workflows and has resulted in valuable cost efficiencies for Bloom Roofing.

“Tenna has helped us with a few cost efficiencies like repairs. The ability to put in a maintenance request over a minor issue saves us from having to pay for a major issue because it went undetected or didn’t get reported in a timely fashion and it’s also helped us from doubling up on orders.”

The Results

Bloom Roofing Knows More with increased visibility of assets, Controls More with better ETA estimates and customer communications, and Makes More by saving on R&M costs.

Cost Savings

Prevented unnecessary repair costs by keeping up with preventive maintenance and fixing minor issues before they worsened.

More Visibility

Saves on unnecessary repurchases by recovering equipment left behind on sites.

Advice from Bloom Roofing

“… For the bang for the buck, there really wasn’t anybody that compared with Tenna. It was a very easy choice … to team with Tenna.”

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