Return Policy
RMA Procedure
Our Technical Support team will work with you to troubleshoot your hardware issue. If upon determining that the hardware requires replacement, and the hardware is under warranty (https://www.tenna.com/warranty/), our Technical Support team will begin an RMA process and the steps below shall be followed. No returns will be accepted without an RMA number.Step 1: RMA Creation & Shipment
Tenna will create an RMA and ship out replacement hardware, along with the RMA packing slip and a return shipping label (if applicable).Step 2: Return of Original Hardware
Upon receiving the replacement, please do the following:- Remove the new hardware, RMA packing slip, and return shipping label from the box.
- Verify that the RMA packing slip information matches the item(s) being returned. Ensure the serial number for the return is correct.
- Place the original hardware and the RMA packing slip in the box.
- Seal the box and affix the return shipping label over the original label.
- Ship the package back to Tenna within two (2) weeks.
*Note: If the return is not received within 60 days, it will automatically be re-contracted to the account.
Step 3: Evaluation and Damage Determination
Upon receipt, Tenna will evaluate and diagnose the hardware. The warranty will be voided if the product is found to have been abused, misused, installed improperly, or modified in any way. In the event the warranty is voided, an invoice for the hardware will be sent to the customer for the cost of the replacement hardware, along with the shipping charge. Additional Warranty information can be found in the Limited Warranty.Locating Part Numbers and Serial Numbers
In certain instances, you may need to provide a Tenna device or component part number in order for Support to best assist with troubleshooting a hardware issue. Typically, the part number is located on a label affixed to the device or component. Please call Technical Support at (888) 836-6269 if you are unable to locate your part number.Contact Information
Technical Support:
Phone: (888) 836-6269
Email: help@tenna.com
Support Hours: 8:00am – 8:00pm, Monday – Friday (ET)