Markets and Location

Do you support other markets outside of construction?

It depends. Our solution is designed for the construction industry so we may not be the best solution to fit your needs and requirements. Our Equipment Management System on One Platform is designed for the construction industry and caters to their unique needs. In the future, we will be rolling out to additional markets.

Where do you offer services?

We currently support customers in the United States, Canada and Mexico. We plan to expand into other geographic areas in the future. Please contact us at the form below to inquire about Tenna’s services in other regions.

Asset Tracking

Can I track equipment and tools in bad weather?

Absolutely. Our durable family of trackers can withstand harsh conditions. See our solutions page for additional specifications and details on our asset trackers.

What type of assets can I track in an equipment management system?

You can track and manage all types of equipment, vehicles, parts and attachments, tools, materials and even consumable inventory using different types of trackers that all work with our platform. Check out our Equipment Management Solutions by asset type to learn more.

Can I track assets that don’t have power in an equipment management system?

Yes. You can track both powered and non-powered equipment, tools and materials on Tenna’s equipment management platform. GPS trackers and Bluetooth Low Energy or BLE asset trackers are great solutions to autonomously track non-powered assets and parts/attachments. QR tags are a great solution for smaller assets or inventory.

How many assets can I track on an equipment management system?

You can track an unlimited amount of assets on Tenna’s platform. We help you customize a solution that matches your mixed fleet assets and use cases.

Equipment Utilization Data

What equipment utilization information is available in an equipment management system?

You can view equipment utilization at the individual asset level, across your active sites and across your equipment fleet company wide.

For individual asset-level detail, you can see how many hours and corresponding percentages the asset has been used over daily, weekly, monthly, quarterly, year-to-date and life-to-date durations.

At the project level, you can see the utilization of all the assets currently working on a given jobsite, including the hours and corresponding percentages these assets have worked on this project to date and during the previous shift, current week, month, quarter and year.

How is equipment utilization information captured?

Equipment utilization is captured using an equipment tracking device or a fleet tracking device. The device sends information about the asset’s engine hours to the equipment management platform which is then displayed at the asset and project levels and within reports. Utilization percentages are calculated based on your company working hours as configured within your account settings.

Tenna’s two tracking devices that capture asset utilization are the TennaMINI Plug-In for equipment and machinery, and the TennaFLEET Tracker for fleet vehicles and heavy trucks.

How often is utilization updated?

Utilization calculations for assets are updated every four hours, and every 24-hours for collective assets on projects.

Can Tenna access OEM CAN bus data?

Yes, Tenna’s trackers can access CAN bus data points that have been made publicly available from OEMs. Public CAN bus data points that are available to tap into include odometer readings, speed, Diagnostic Trouble Codes (DTCs), temperature, fuel, oil, coolant and other standard vehicle data such as Mass Airflow. Other proprietary data from OEMs (i.e., data that has not been made public) cannot be accessed by any third-party equipment tracking provider; this has caused confusion within the market, as third-party tracking providers have claimed to be able to access all OEM CAN bus data. Tenna aims to be a source of truth to educate the market on the data that is truly available to integrate and receive from the leading OEMs.

Equipment Management Reports

What kind of reports can I run in an equipment management system?

You can export data and run a variety of reports on your assets, sites, users and trackers. Tenna offers multiple reports within the Performance, Financial information, Fuel, Asset Utilization and Assignment, Location, Reserved/Requested Assets, Safety & Compliance, Sites and Geofences, Maintenance, Settings and Tracker categories.

Can I create my own reports?

You can specify custom time periods and use advanced filters for custom reporting. Anything included in Tenna’s data tables can be tailored when reporting out.

System Users

Can I invite users?

Yes. You can invite an unlimited number of users into your Tenna Account. You can also manage permissions and tailor access based on your team’s needs.

Can I re-invite a user?

Yes. You can simply resend the invitation email from the User tab on your Settings menu. If you deleted the user by mistake, please contact us and we will re-enable them right away.

Is there a limit on users?

No. Tenna has functionality that applies to your field, shop and office staff. We offer a flexible equipment management system for your entire team to benefit from.

Does Tenna Support Single Sign On (SSO)?

Yes, users can access Tenna via Single Sign On for both the web platform and the Tenna App. Tenna currently supports SAML-based SSO and can work with your IT team to share the information necessary to implement SSO for your users.

Implementation, Onboarding & Customer Success

Do you provide implementation services?

Yes. We work hands-on with your team to ensure that you get the most out of your Tenna solution. We create a customized implementation project plan with your input so that you know what to expect and implementation takes place on your schedule.

How long will implementation take?

That depends. Our solution is customized to your needs and so is our implementation process. So, to be safe, plan on at least two months before you are rocking and rolling. Word of advice; if you are considering a “slap and track” implementation, proceed with caution.

What does Customer Success do?

Customer Success is made up of a knowledgeable team of customer success managers dedicated to providing account support, answer questions and ensure that your end users have the knowledge they need to use their equipment management system most optimally.

Our team is there to help you be successful. We know that our success is dependent on your own. They are there to onboard and implement your Tenna System, provide trainings, answer questions, troubleshoot and more. We walk the talk.

How do I contact my Customer Success representative?

You can reach your customer success manager by phone, text or email. The Tenna customer success team can also be contacted via the Chat features within the Help section of the software.

Does Tenna provide language around notifying employees of the use of vehicle tracking devices in accordance with state regulation(s)?

Please consult with an attorney to craft a form of notice to your employees in accordance with any applicable laws where you operate.

Equipment Management System Safety & Compliance Functionality

What is IFTA?

International Fuel Tax Agreement (IFTA) is a government regulation that drivers and fleet managers in 48 states and 10 Canadian provinces must comply with when operating their trucks and vehicles in multiple jurisdictions outside of their base state for federal tax reporting. IFTA is calculated based on miles and fuel costs in different states or provinces that drivers of IFTA “qualified motor vehicles” have entered.

Tenna helps you to leverage your telematics data to aid in tracking your IFTA miles for IFTA compliance.

FAQ Download

For more technical questions about Tenna’s solution, download our FAQ page.

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