Customer Success

Finding More Service

Because we’ve walked in your boots and have experienced painful customer support, we offer an unparalleled customer onboarding and implementation experience. From system set-up to hardware installation in the field, and from end-user training to your Customer Support Team, we make sure your team has what they need to get the job done and the education to get the most out of the system.

Our Customer Success team is here for you from the beginning until always. Even after your system is up and running and your end users know what to do, we continue to provide you with the support you need. Ensuring your expectations are being met is our number one goal and that is why we assign a Customer Success representative to every account.  We know we can’t be successful unless you are too.

Training

We provide training during your onboarding and implementation phase which includes:

  • Mechanic Training
  • Power User Training
  • End User Training – Basic
  • End User Training – Advanced

Our experts are hands-on and train your crew in-person at your location. Your team will be using Tenna to track your equipment before we leave.

Phone Support

Sometimes you just need to talk with an expert. Call us with questions, suggestions, or if you need help with anything on Tenna. We are here to help you solve problems and find more insights.

Online Support

Plus, you can always get quick online help from Tenna. Click on the help button at the top of each screen to access our knowledge library which includes how-to articles and videos that you can view at your own pace and/or to start a chat with an expert from Tenna.

Try Tenna Today

See how we can help you Know More, Control More and Make More now.