Customer Success

Finding More Service

Because we’ve walked in your boots and have experienced painful customer support, we offer an unparalleled customer onboarding and implementation experience. Our Customer Success team is here for you from the beginning until always. Even after your asset tracking hardware is installed, your equipment management system is up and running and your end users know what to do, we continue to provide first class support. Ensuring your expectations are being met is our number one goal and that is why we assign a dedicated Customer Success representative to every account. We know we can’t be successful unless you are too.

Training

We provide training during your onboarding and implementation phase which includes:

Tenna Mechanic Certification Training

Tenna trains field mechanics to perform quality tracker installations and troubleshooting.

Power User Training

Tenna trains your system admin(s) on setting up your unique account including configurations, permissions, notifications and more.

Role-Based End User Training

Tenna trains your staff on all basic features included in the Tenna platform (e.g., assets, maps, geofences, utilization, reports, etc.) depending on their unique positions and roles.

Role-Based End User Training – Advanced

Tenna trains your staff on premium product features (e.g., Maintenance, Safety & Compliance, etc.) according to their unique positions and roles as needed.
Tenna UI showing Answers and a Help Chat

We've Got Your Back!

We understand the value of your time and we are dedicated to helping you succeed – we don’t leave you hanging. Our experts are hands-on and train your crew in-person at your location. Your team will be using Tenna to track your equipment before we leave.

"There was an excitement from Tenna to get us up and running and trained as quickly as possible so that we can start seeing the benefits of what we were paying for, [they] really showed a true interest in bringing value to our company."

Robert G., 

President, Ernest Guigli & Sons

Phone Support

Sometimes you just need to talk with an expert. Call us with questions, suggestions, or if you need help with anything on Tenna. We are here to help you solve problems and find more insights.

Don’t believe us? Watch here!

Online Support

Quick online help is always available when using Tenna. Click on the help icon at the top of each screen to access step-by-step how-to content and videos which you can view at your own pace and/or to start a chat with an expert from Tenna.

Don't Take Our Word For It

Read what our customers have to say.

Onboarding & Implementation

We know that if you put the time in, you will get the most out of the system. Read our Onboarding Whitepaper and remember you won’t be doing it alone.

Onboarding and Implementation White Paper Mockup

See How We Can Help You Know More, Control More and Make More Now.

Schedule a Demo