Clark Equipment Rentals

Customer Story

Servicing contractors in New York state since 2005, Clark Equipment Rentals and Sales is a staple in the construction and heavy equipment business.

Customer Stories / Clark Equipment Rentals

I can’t say enough good things about Tenna and the Customer Service team. When potential customers call to get my opinion on Tenna, I tell them this: ‘You will not find another company with the level of customer service Tenna has.

Jodi Stone, Service Manager, Clark Equipment Rentals

Business Need

Clark seeks to know how many hours their customers put on their equipment when they are rented out and where the assets are at any given time. They want to know what is available in the yard that is able to rent out.
After using a previous GPS tracking system to monitor their heavy equipment, Clark sought to switch providers in 2018:

“The first one we tried….the GPS [units] were easy to install, but the customer service was nonexistent. The program had many flaws, and we were constantly on the phone to dispute charges. After a year of frustration, we decided to switch to Tenna. We had heard good things about Tenna.”

How Tenna Helped

Implementation and Onboarding:

“In the initial meeting with Tenna, we were impressed with the guys that came…The Tenna team came to meet our boss (which is unusual in our industry), and walked the yard with us and explained how the GPS units would benefit our company.”

After using and growing with Tenna for three years:

“With Tenna I appreciate the ease of the website and the response of customer service. My background before this is customer service, so it is so important to me that I give and receive that from a company.”

“As the platform has evolved, it has been a breeze to implement the new trackers. The visibility on the maps for the tracking devices is spot on, and easy to see on the map. Setting a geofence is easy and quick. The new platform has so many more options and yet is still user friendly… I love the app on my phone that I use to set up the new assets. It is a breeze to use.”

“The platform is user friendly, quick and easy to navigate…It was really easy to go through and add or remove categories to make it custom to our machines.”

Results

Since implementing Tenna, Clark has been able to maintain visibility over their rental equipment location, utilization and maintenance needs. “We are very happy with Tenna and found it has been a worthwhile investment.”

KNOW MORE

“Tenna is a security blanket for us. It gives us peace of mind that we always know where our units are.”

CONTROL MORE

"I oversee the flow of work in the shop for the mechanics. [Tenna] helps with service and tracking hours."

MAKE MORE

Generates additional revenue streams by capturing extra hours and run time by their customers that can be accurately billed.

Gold Standard Customer Service

“…everyone at the company makes me feel like I am the only customer…It is very rare that I call or email and do not have an immediate response to my questions or needs. [The Tenna team] is amazing to work with. [Customer Success] is so patient and never forgets to follow up with any issues I have.”

The WOW Factors

Customer Story Takeaways

ROI

Clark knows where their equipment units are, can keep up with service and utilization hours, and captures additional revenue streams from their rental customers with Tenna. “We are very happy with Tenna and found it has been a worthwhile investment.”

SERVICE

"I can’t say enough good things about Tenna and the customer service. When potential customers call to get my opinion on Tenna, I tell them this: ‘You will not find another company with the level of customer service Tenna has.’"

EASE OF USE

"The platform is user friendly, quick and easy to navigate... The visibility on the maps for the tracking devices is spot on...I love the app on my phone that I use to set up the new assets. It’s a breeze to use."

JOURNEY

"After a year of frustration, we decided to switch to Tenna. We had heard good things about Tenna...With Tenna, I appreciate the ease of the website and the response of customer success."

VALUE

"Tenna is a security blanket for us."

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A Few More of Our Customers

Companies managing their fleet with Tenna’s Equipment Management System

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